We are committed to exchanging/refunding your items as quickly as possible.
You can follow your item's journey back to our warehouse here, using the tracking number provided on your returns postage label.
Please note, returns take 5-30 business days to reach our warehouse. Once your return is received, your refund/exchange request will be processed within 7 business days. We’ll send you an email once this process is complete.
In the unlikely event that you don’t receive your refund or exchange within 37 working days of posting your parcel to us, and you have checked your tracking details, please contact our friendly Customer Service Team: firstname.lastname@example.org.